Technical Support

FAQ / Trouble Shooting



Downloading & Installing TEPS



Download or Upgrade
TEPS APPLICATIONS



Apple's Gatekeeper
May Prevent Installation



First Time Opening
Right Click and Open



About the Installer & How to Upgrade



Installing TEPS?
Installation Information



Upgrading TEPS?
Installation Information



Preparing for Operations



Prepare your Dock
Place TEPS Applications in the dock

If you use your computer mainly for TEPS, we recommending dragging TEPS-X Share, TEPS Processor Share, and the TEPS Print Center Share to the dock for easy access.



Turn off App Nap
Prevent apps from running slowly

Systems on Mac OS X 10.9 Mavericks or newer should turn off "App Nap" on TEPS-X Share, TEPS Processor Share, and the TEPS Print Center Share to prevent apps from sleeping.



Turn off Photos App
Prevent Photos app from Opening

When you insert a PC card or connect a camera, Apple's "Photos" app attempts to capture the input. To avoid this, we can help you turn off the ImageCapture plugin.






Activating Teps



Activating TEPS
Activating your TEPs Key

Learn how to activate your TEPS Sofware Key.



Deactivating TEPS
Learn how to deactivate TEPS

Learn how to DeActivate your TEPS Sofware Key.



MOVE TEPS KEY
Changing or upgrading a machine?

Learn how to move your key to a ne machine.






Creating Graphics for TEPS



Making Graphics for TEPS
A step-by-step guide



PICT files discontinued
Will be discontinued with Catalina