Technical Support

TEPS TRIPRISM v1.6.2

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How to Upgrade TEPS

EMERGING ISSUES

PENDING

IMPLEMENTING

There's nothing here right now!

CLOSED

LARGE QUANTITES OF PRINTS (SOME PRINTS MISSING)
INVESTIGATING NOT A BUG
We are investigating an issue where when printing large quantities of images (50-100 at a time) sometimes not all images are processed.

Update: Based on the size and type of files associated with the job file; we think this is a limitation of the computer - not a bug in the software. These images are 20+ MB each and each image includes an additional RAW image.


RESOLVED

NIKON CAMERAS NOT DETECTED
INVESTIGATING VERIFIED RESOLVED (b2155)
We are investigating an issue where Nikon Cameras are not detected or are unable to access their correct modules. Officially Nikon does not yet support macOS 10.12 as of this time.

RED GREEN BLUE VALUES NOT ADJUSTING
INVESTIGATING VERIFIED RESOLVED (b2110)
When editing an image Red / Green / Blue values do not adjust

SHIFT / ZOOM ERROR WITH GREEN SCREEN
INVESTIGATING VERIFIED RESOLVED (b2038)
There is an error when using Green Screen where shift / zoom looks correct on preview, but once processed the image is no longer in the correct position

EDITABLE TEXT ON A PRINT TEMPLATE NOT PRINTING
INVESTIGATING VERIFIED RESOLVED (b2379)
When editable text field is on the print template, the text prints as the word "textbox."


WISH LIST

PENDING

AUTO ROTATE IMAGES AS THEY ENTER TEPS
INVESTIGATING
Have an option to auto rotate images as they enter TEPS

PROMPT FOR SITTING FOLDER
INVESTIGATING CONFIRMED
Have an option to prompt for the sitting folder

IMPLEMENTING

There's nothing here right now!


RELEASED

BUG: RETURN TO DEAFULT ON STARTING NEW SITTING
IMPLEMENTING RELEASED v1.5.1 (b2964)
While in customer order mode and starting a new sitting, return to default color and template

ADD "STICKER" OBJECTS TO IMAGES
INVESTIGATING IMPLEMENTING RELEASED v1.5.1 (b2964)
Have an option to add movable sticker objects to images

RENAME ENTIRE FILE NAME
INVESTIGATING IMPLEMENTING RELEASED v1.5.1 (b2964)
While in customer order mode and starting a new sitting, return to default color and template

RENAME ENTIRE FILE NAME
INVESTIGATING IMPLEMENTING RELEASED (b2929)
Have an option to be able to rename individual file (not just assign a prefix).

REMOVE / DELETE UNMARKED
INVESTIGATING IMPLEMENTING RELEASED (b2929)
Have an option to be able to remove / delete unmarked images. Current preference is to remove/delete marked

IDENTIFY PRINTED IMAGES
INVESTIGATING IMPLEMENTING RELEASED (b2929)
Request is to be able to identify printed images through visual indication.

ADJUSTABLE PRE-SET COLOR VALUES (FOR SEPIA / OLD TIME ETC)
INVESTIGATING IMPLEMENTING RELEASED (b2110)
Feature request to be able to set universal pre-set color options. + Ability to enable / disable preset to be shown in drop down

Turn on / off pre-set color options
INVESTIGATING IMPLEMENTING RELEASED (b2408)
Be able to control / allow only certain pre-set color options

DISPLAY ONLY GRAPHICS ON TEMPLATES
INVESTIGATING IMPLEMENTING RELEASED (b2038)
Have a graphic overlay that can show on the preview template, but not print on the final print.

SEARCH BY DATE / TIME
INVESTIGATING IMPLEMENTING RELEASED (b2038)
Have an option to be able to search from a given date / time range.

IMAGE - SELECT ALL / DESELECT ALL
INVESTIGATING IMPLEMENTING RELEASED (b2379)
Add a feature to quicky select all images / deselect all images. + Ability to rename marked / delete marked etc

RESET VALUES WHEN EDITING
INVESTIGATING IMPLEMENTING RELEASED (b2379)
Have a reset value option to return to default

RESUME FOLDER OPTION DURING START SITTING
INVESTIGATING IMPLEMENTING RELEASED (b2536)
Have an option to resume an existing folder on start sitting

BE ABLE TO RENAME IMAGES FROM TEPS
INVESTIGATING IMPLEMENTING RELEASED (b2408)
Have an option to rename images from TEPS

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Yes:
No: