TECHNICAL SUPPORT BUSINESS HOURS
10am - 4pm Pacific Time
Please look through our online support articles for help answering common questions.
If you still need assistance, please contact us.
TEPS TRIPRISM is a Portrait and Event workflow software designed for serious photographers.
TEPS X SHARE began being phased out and replaced by TEPS Triprism in 2020 and is now no longer being actively updated or maintained. Please consider updating your software to TEPS Triprism.
Bamboo is a desktop app that allows use of phones, tablets, and other desktop devices for viewing/printing images, email registration, and to capture customer information
Enables video and audio capture either stand-alone or the ability to interface with TEPS.
File management application and unique bar code processing; can be used with most digital cameras.
PhotoTouch + captures images from iPhones or Android devices and uploads to branded microsite for sharing or print.
View the product page for support
A simple kiosk web browser designed for registration forms, product demonstration web pages, or to kiosk a specific website.
View the product page for support
We also offer other utility applications thare are included as part of the TriPrism Software Suite.
Enables video and audio capture either stand-alone or the ability to interface with TEPS.
EXTEND YOUR SALES AFTER THE EVENT
Branded microsite that allows you to sell your images (digitial and print) online after your event
DIGITAL DOWNLOAD & REDEMPTION SITE
Branded microsite that allows digital image and video fulfillment to replace USB's, CD's and DVD’s
ONLINE EVENT GALLERY
Provide your guests with a private link where they can visit to view, share, and download their photos
PRIVATE GALLERIES
Each customer is provided a private code to log in to view, share, and download their photos
Occassionally you may experience some issues with your physical hardware. Take a look at common troubleshooting steps.
DOWNLOAD TEAMVIEWER
We use TeamViewer to provide remote support. TriPrism, Inc. is not affiliated with Teamviewer. We use their application to remotely access and control your computer through a secure connection.
To help prepare for support; we recommend you download and install TeamViewer.
For Apple ComputersIncluded with all of our sotware is access to our team of Application Support Engineers to help you get setup and for times of need.
TECHNICAL SUPPORT BUSINESS HOURS
10am - 4pm Pacific Time
Our customer service team responds promptly to calls and email request. Often times, we are able to resolve your issue in 15 minutes or less. Our support team is available for both phone or email support.