Technical Support

TEPS TRIPRISM (64 BIT) v1.3.7 (ALPHA)

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Installation Information

 

EMERGING ISSUES

SHIFT / ZOOM ERROR WITH GREEN SCREEN
There is an error when using Green Screen where shift / zoom looks correct on preview, but once processed the image is no longer in the correct position

NIKON CAMERAS NOT DETECTED
We are investigating an issue where Nikon Cameras are not detected or are unable to access their correct modules. Officially Nikon does not yet support macOS 10.12 as of this time.

LARGE QUANTITES OF PRINTS (SOME PRINTS MISSING)
We are investigating an issue where when printing large quantities of images (50-100 at a time) sometimes not all images are processed.

EDITABLE TEXT ON A PRINT TEMPLATE NOT PRINTING
When editable text field is on the print template, the text prints as the word "textbox."

RED GREEN BLUE VALUES NOT ADJUSTING
When editing an image Red / Green / Blue values do not adjust

COMMON ERRORS

DRAG & DROP CAUSES PRINT BUTTONS TO BE DISABLED
There is an error dragging the image down from the preview window where

• WORK AROUND: Instead of dragging down, simply click on the image in the thumbnail window. If you have already placed the image down, then go back and click on a thumbnail and then click back on your working thumbnail.

WISH LIST

ADJUSTABLE PRE-SET COLOR VALUES (FOR SEPIA / OLD TIME ETC)
Feature request to be able to set universal pre-set color options. + Ability to enable / disable preset to be shown in drop down

IMAGE - SELECT ALL / DESELECT ALL
Add a feature to quicky select all images / deselect all images. + Ability to rename marked / delete marked etc

RESET VALUES WHEN EDITING
Have a reset value option to return to default

DISPLAY ONLY GRAPHICS ON TEMPLATES
Have a graphic overlay that can show on the preview template, but not print on the final print.

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